Complaint Timeline
AI automatically builds chronological timelines of all complaint emails, responses, and follow-ups. See exactly when complaints were received, how they were handled, and resolution times.
For Operations & Compliance Teams
Complaint Handling That Proves Duty of Care
Stop losing track of customer complaints and regulatory responses. MailTrace organizes complaint emails into clear timelines, flags unanswered requests, and builds compliance reports — so you can demonstrate duty of care and meet regulatory obligations.
The Problem
Complaints require documentation. Emails get lost in the noise.
When customers complain, regulators investigate, or auditors review your processes, email becomes your evidence trail. But complaint emails scatter across inboxes, responses go unanswered, and critical deadlines slip through. MailTrace turns this chaos into structured, compliance-ready evidence.
Response Gap Detection
AI flags emails that went unanswered — critical for identifying process failures, demonstrating duty of care, or showing where improvements are needed.
Source-Linked Evidence
Every timeline event, every response time, every compliance finding links directly to the original email. Full audit trail from customer complaint to resolution.
Compliance Reports
Generate professional compliance reports with timelines, response analysis, and resolution summaries. Export to PDF with full source links — ready for regulatory review or audit.
Pattern Recognition
AI identifies recurring complaint themes, common issues, and systemic problems. Spot trends before they become crises and demonstrate proactive improvement.
Microsoft 365 Integration
Secure OAuth sign-in with Microsoft Graph. Access complaint inboxes directly — no manual exports or uploads. Evidence stays connected to the source.
How it works
From scattered complaint emails to compliance-ready evidence
Stop losing track of customer complaints and regulatory responses. MailTrace's AI organizes your complaint correspondence into clear timelines, flags unanswered requests, and builds compliance reports — so you can demonstrate duty of care and meet regulatory obligations.
1
Connect Your Mailbox
Sign in securely with Microsoft. Select the complaint inbox or date range. Takes less than 2 minutes.
2
AI Organizes Complaints
AI groups complaint emails, responses, and resolutions into clear evidence clusters. Identifies key threads and recurring themes automatically.
3
Build the Timeline
View a visual timeline of all complaint events: receipt, acknowledgment, investigation, resolution. Every event links to the source email.
4
Track Response Times
AI measures response times, flags gaps, and identifies patterns. See average handling times, spot bottlenecks, and demonstrate compliance with SLAs.
5
Generate Reports
Create compliance-ready reports with timelines, response analysis, and resolution summaries. Export to PDF with full source links for audit or regulatory review.
Built for compliance-grade evidence integrity
Complete Audit Trail
Every piece of evidence links back to the original email with full metadata. Maintain complete audit trail from customer complaint to resolution.
Microsoft Graph Security
OAuth 2.0 authentication via Microsoft Graph. No passwords stored. Read-only access to mailbox data. Revoke access anytime.
Regulatory-Ready
Reports include full source links, timestamps, and metadata. Evidence is always verifiable and defensible for regulatory review, audit, or legal defense.
Start building compliance evidence
Ready to turn complaint emails into regulatory-ready evidence?
Join operations and compliance teams who use MailTrace to organize complaint correspondence, track response times, and build defensible evidence packages — all from Microsoft 365 emails. Start free, no credit card required.