Repair Request Timeline
AI automatically builds a chronological timeline of all repair requests, landlord responses, and follow-ups. See exactly when you reported issues and how long responses took.
For Tenants & Housing Advisors
Housing Dispute Evidence That Holds Up
Stop losing track of repair requests and landlord responses. MailTrace organizes your housing emails into clear timelines, flags unanswered requests, and builds tribunal-ready evidence packages — so you can prove your case with confidence.
The Problem
Housing disputes hinge on documentation. Emails get lost.
When you report repairs, document disrepair, or dispute tenancy terms, email becomes your evidence trail. But emails scatter across threads, responses go unanswered, and critical deadlines slip through. MailTrace turns this chaos into structured, tribunal-ready evidence.
Response Gap Tracking
AI flags emails that went unanswered — critical for proving landlord negligence, demonstrating pattern of delay, or showing failure to meet legal obligations.
Source-Linked Evidence
Every timeline event, every response gap, every report finding links directly to the original email. Full chain of custody from your inbox to tribunal submission.
Tribunal-Ready Reports
Generate professional reports with timelines, response analysis, and key evidence. Export to PDF with full source links — ready for tribunal, mediation, or legal review.
Disrepair Documentation
Organize emails about property disrepair, safety hazards, and maintenance failures into clear evidence clusters. Link photos, inspection reports, and correspondence.
Microsoft 365 Integration
Secure OAuth sign-in with Microsoft Graph. Access your Outlook mailbox directly — no manual exports or uploads. Your evidence stays connected to the source.
How it works
From scattered housing emails to tribunal-ready evidence
Stop losing track of repair requests and landlord responses. MailTrace's AI organizes your housing correspondence into clear timelines, flags unanswered requests, and builds evidence packages — so you can prove your case with confidence.
1
Connect Your Mailbox
Sign in securely with Microsoft. Select the mailbox containing your housing correspondence. Takes less than 2 minutes.
2
AI Organizes Evidence
AI groups repair requests, landlord responses, and related correspondence into clear evidence clusters. Identifies key threads automatically.
3
Build the Timeline
View a visual timeline of all housing-related events: repair requests, inspections, landlord responses, and follow-ups. Every event links to the source email.
4
Track Response Gaps
AI flags emails that went unanswered. See average response times, identify patterns of delay, and document failure to meet legal obligations.
5
Generate Reports
Create tribunal-ready reports with timelines, response analysis, and key evidence. Export to PDF with full source links for verification.
Built for housing dispute evidence integrity
Chain of Custody
Every piece of evidence links back to the original email with full metadata. Maintain complete chain of custody from your inbox to tribunal submission.
Microsoft Graph Security
OAuth 2.0 authentication via Microsoft Graph. No passwords stored. Read-only access to mailbox data. Revoke access anytime.
Privacy-First Design
Your housing correspondence stays private. We never share your data. Evidence is always under your control. No black boxes — full transparency.
Start building your case
Ready to turn housing emails into tribunal-ready evidence?
Join tenants and housing advisors who use MailTrace to organize repair requests, track landlord responses, and build defensible evidence packages — all from Microsoft 365 emails. Start free, no credit card required.